Accessibility

Accessibility

Mission statement

TracFone is committed to an outstanding customer experience by providing accessible products and services to those with disabilities. We monitor the website regularly to maintain this goal. If you do find any problems, please contact us by filling this Accessibility Form or by phone: 877-799-9989.

Digital accessibility

In our effort to provide a fully accessible and optimized user experience for all site visitors, we follow the standards of Web Content Accessibility Guidelines (WCAG) 2.0 level AA. This website is continuously monitored and tested by internal resources and by AudioEye, Inc, a third-party provider of Web Accessibility testing and monitoring to incorporate accessibility best practices. AudioEye's Visual Toolkit provides options to customize the visual experience of the website such as a Big cursor for easier viewing, Contrast for color changes, among other tools. Just look for the "man in blue" icon in the middle right of the screen to enable the options.

Accessibility features

Helpful information to make your phone or tablet easy to use.

To make sure the deaf and hard of hearing can use digital wireless devices, the Federal Communications Commission (FCC) updated the Hearing Aid Compatibility Act of 1988 to increase the number of hearing aid-compatible wireless devices. Tracfone offers a broad range of HAC certified devices, you can compare them on our Go to Hearing Aid Compatibility page, Open in new tabHearing Aid Compatibility page.​
Along with many others in the wireless industry, we strive to ensure accessibility for all individuals, including deaf and hard of hearing consumers. Learn more about Go to Hearing Aid Compatibility page, Open in new tabhearing aid compatibility.
For information about FCC compatibility requirements, visit Go to Hearing Aid Compatibility for Wireless Telephones page, Open in new tabHearing Aid Compatibility for Wireless Telephones.

TTY or Telephone Device allows people with hearing and/or speech loss to make and receive telephone calls. Tracfone offers a variety of handset models that are compatible with TTY devices. To see if yours is compatible, check your phone user guide. TTY compatibility also requires support from the wireless network service provider.
TTY Limitations for 911 Calls: Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. Persons with communications disabilities can still reach 911 services by either (1) calling 911 directly using a TTY over the cellular network or from a landline telephone, or (2) sending a text message to 911 directly (in areas where text-to-911 is available) from a wireless device, or (3) using relay services to place a TTY or captioned telephone service (CTS) call from a wireless phone over the cellular network or from a landline telephone, or (4) using relay services to place a IP Relay or IP CTS call over a cellular data or other IP network.
For information about FCC compatibility requirements, visit Go to Telecommunications Relay Service page, Open in new tabTTY-Based Telecommunications Relay Service.

Tracfone Customer Service Center offers assistance for customers with visual, speech, physical and cognitive disabilities. Please call 1-877-799-9989 or Go to Contact Us page, Open in new tabvisit our Contact Us page.

What is Wi-Fi Calling ?
It is a feature that allows you to make and receive calls and send and receive messages over Wi-Fi. To use this feature, make sure your phone:

  • Is Active.
  • Has a Wi-Fi calling SIM Card.
  • Has Wi-Fi calling capabilities (not all phone models support Wi-Fi calling).

To make and receive calls/texts using a Wi-Fi connection requires an enabled GoSmart Wi-Fi Calling capable smartphone, for more information Go to Wi-Fi calling page, Open in new tabvisit our Wi-Fi calling page.

Real-Time Text (RTT) helps customers with disabilities communicate over the wireless network as an alternative to TTY. RTT uses a free-flowing mix of text and voice conversation, so as quickly as characters are typed on the sending device, they are displayed on the receiving device. Real Time Text is great for everyday communication and is compatible with emergency calls, just as TTY is today.
Real-Time Text lets customers with disabilities communicate using devices and services that work over the cellular network, and it works when using Wi-Fi Calling.
RTT compatibility depends on the device and the wireless network service provider.
Key benefits
Real-Time Text:

  • Eliminates the need to connect to mobile TTY devices.
  • Offers a more natural, conversational flow compared to TTY and relay service for persons who are deaf, hard-of-hearing, or have speech disabilities.
  • Supports simultaneous text and speech on RTT-to-RTT calls.


For information about FCC compatibility requirements, visit Go to Real-Time Text page, Open in new tabReal-Time Text. For information on how to enable Accessibility features for your specific phone model, go to the Go to Tutorials and User Manuals page, Open in new tabTutorials and User Manuals page, select your device, click on FAQs and then Accessibility.

Tracfone lets you dial 411 from your wireless phone for information. Dial 411 to quickly get local and national numbers and addresses.

With the Amazon Alexa "Ask Tracfone Skill" you can Add a Service Plan PIN, Hear Your Refill Date, Check Your Data Usage, and Update APN Settings on your Tracfone Smartphone.
Have a No-Contract Tracfone Smartphone? Then this skill will make it easy for you to get the most out of your smartphone. First, you will need to enable the skill and enter your Tracfone phone number. Now you are ready to take advantage of this skill.

Enable the skill
Before you can start using the Tracfone Alexa skill, you must enable it. Go to the Alexa app or Amazon.com, and search "Tracfone." You can also say, "Enable Tracfone skill." Then, simply allow the skill and enter your Tracfone phone number. Now you’re ready to go.

Pair your smartphone
Going beyond Alexa skills, you can pair your smartphone to an Amazon Echo to open more doors to the virtual world. You can stream music, podcasts, and other audio from your Tracfone smartphone.
To pair your device, bring it within range of the Echo and turn on the Bluetooth pairing mode. Then, say "Pair." Alexa will let you know when the Echo is ready. Next, open the Bluetooth settings on your Tracfone smartphone and select your Echo. Alexa will tell you if the connection is successful. If so, you’ll be ready to use your Echo or Dot as a Bluetooth speaker to stream audio from your favorite apps.

The Skills that Alexa can do are the following:

  • Add Airtime: Say "Alexa, Ask Tracfone to Add Airtime." Alexa will send a text message to your phone to begin the process. It’s that simple.
  • Refill Date: Say "Alexa, Ask Tracfone what is my refill date?" Never miss a cycle date again. Alexa can help you stay connected.
  • Data Usage: Say "Alexa, Ask Tracfone to check my Data Usage." Always know where you stand with data, so you can enjoy your music, games and apps without worry.
  • Update APN Settings: Say "Alexa, Ask Tracfone to update my APN settings." If you are activating your phone with a Tracfone Bring Your Own Phone Kit, Alexa can help you get the right APN settings. This is really important, so you can get Data and MMS messages on your phone.


To know more visit  Go to Alexa App page, Open in new tabaccessibility features on Alexa App

For information on how to enable Accessibility features for your specific phone model, go to the Go to Tutorials and User Manuals page, Open in new tabTutorials and User Manuals page, select your device, click on FAQs and then Accessibility.

Helpful phone features

Vision

  • Screen reader
  • Adjustable font or contrast
  • Virtual personal assistance

Hearing

  • Large Screen with QWERTY keyboard
  • Closed captioning

Cognitive

  • Simple Interfaces
  • Calendars and reminders

Speech

  • QWERTY keyboard
  • Gestures
  • Personalize messages

Mobility & Dexterity

  • Voice Commands
  • Gestures

For more information about accessibility features on your device please follow the links below:

If you need help to find a device with the accessibility features that work best for you, visit:

Go to Global Accessibility Reporting Initiative page, Open in new tabGlobal Accessibility Reporting Initiative (GARI)

Go to Windows Accessibility Features page, Open in new tabWindows Accessibility Features

Go to Apple Accessibility page, Open in new tabApple Accessibility Center

Go to Google Accessibility page, Open in new tabGoogle Accessibility Center

Last Updated: 03/17/2022